Rubbish Collection Holland Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Holland Park provides rubbish and waste collection services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following words shall have the meanings given:

1.1 Company, we, us or our means the operator trading as Rubbish Collection Holland Park, providing rubbish and waste collection, removal and related services in the United Kingdom.

1.2 Customer, you or your means the person, company or organisation requesting or using our services.

1.3 Services means any rubbish collection, waste removal, clearance, loading, transportation, disposal or related services provided by us.

1.4 Booking means any request for Services made by the Customer and accepted by us in accordance with these Terms and Conditions.

1.5 Site or Premises means the location where the Services are to be performed.

1.6 Waste means the items, materials, rubbish or refuse that the Customer asks us to remove as part of the Services.

2. Scope of Services

2.1 We provide rubbish and waste collection services, including but not limited to household rubbish removal, office and commercial waste clearance, garden waste removal, bulky item collection and general non-hazardous waste disposal.

2.2 Unless specifically agreed in writing, we do not collect or handle hazardous, clinical, medical, chemical, pressurised, explosive, highly flammable or otherwise dangerous materials. This includes, without limitation, asbestos, gas cylinders, solvents, paint in liquid form, oils, fuels, chemicals, biological waste and sharps.

2.3 We reserve the right to refuse to collect any Waste that we reasonably believe to be hazardous, unsafe, illegal to transport or dispose of, or beyond the agreed scope of the Services. Any such refusal shall not constitute a breach of contract by us.

3. Booking Process

3.1 Bookings may be made by telephone, email or other channels that we may make available from time to time. All Bookings are subject to availability and our acceptance.

3.2 When placing a Booking, you must provide accurate and complete information, including the address of the Premises, approximate volume and type of Waste, access details, any parking or loading restrictions and any other relevant information that may affect the performance of the Services.

3.3 Our initial quotation is usually based on the information you provide. If, on arrival, we find that the actual volume, weight, type of Waste or site conditions differ significantly from what was described, we may adjust the price accordingly or decline to carry out all or part of the Services.

3.4 A Booking is only confirmed when we send you a confirmation (for example by email or message) specifying the agreed date, time window, and, where applicable, the estimated or fixed price. We may also confirm any special conditions that apply to your Booking.

3.5 You are responsible for ensuring that an authorised person is present at the Premises at the agreed time to grant access and confirm the Waste to be removed. If no one is present, we may, at our discretion, attempt to contact you to obtain instructions, charge a reasonable waiting fee, or treat the Booking as cancelled by you.

4. Access and Parking

4.1 You must ensure that we have safe and reasonable access to the Premises and the Waste at the agreed time. This includes providing accurate directions, gate codes or entry instructions where necessary.

4.2 You are responsible for arranging any necessary parking, permits or permissions that may be required to allow our vehicles to park and load safely and legally near the Premises.

4.3 If suitable access or parking is not available on arrival, we may charge for any additional time spent resolving access issues, or we may, at our discretion, treat the Booking as cancelled by you and apply the relevant cancellation charges.

5. Customer Obligations

5.1 You must ensure that the Waste is clearly identified and separated where reasonably possible, and that no prohibited, hazardous or illegal items are presented for collection.

5.2 You must not conceal any hazardous or prohibited materials within the Waste. If such materials are discovered, we may cease work immediately, refuse to collect the affected items, and charge you for any additional costs, including disposal, cleaning or decontamination costs if applicable.

5.3 You must ensure that the Premises are reasonably safe for our personnel to enter and work in. This includes, where relevant, informing us of any particular risks, such as loose flooring, low ceilings, poor lighting, aggressive animals, or other hazards.

5.4 If we are required to work inside buildings, you must ensure that we have clear pathways and that any fragile or valuable items not intended to be removed are appropriately protected or moved to a safe area.

6. Pricing and Payments

6.1 Prices for our Services may be provided as a fixed quote or as an estimate based on the expected volume, weight and nature of the Waste and the time required to complete the work.

6.2 If we have provided a fixed quote based on a detailed description or inspection, that price will apply provided the information supplied was accurate and the scope has not changed.

6.3 Where only an estimate is provided, the final price may change depending on the actual volume or weight of the Waste, access conditions and time spent on site. We will inform you of any significant adjustments before proceeding where reasonably possible.

6.4 Unless otherwise agreed, payment is due immediately upon completion of the Services. We may require card details or a deposit at the time of Booking and reserve the right to take payment in advance, particularly for larger jobs or commercial customers.

6.5 We accept typical UK payment methods notified to you at the time of Booking. All prices are stated in pounds sterling and may be subject to VAT or other applicable taxes, which will be disclosed where relevant.

6.6 If payment is not received when due, we reserve the right to charge interest on overdue sums at the statutory rate and to recover any reasonable costs incurred in pursuing payment, including legal and collection fees.

7. Cancellations and Amendments

7.1 You may cancel or amend a Booking by contacting us as soon as reasonably possible. Cancellation and amendment rights are subject to the following conditions.

7.2 If you cancel a Booking more than 24 hours before the scheduled arrival time, no cancellation charge will usually apply, unless we have incurred specific costs that cannot be recovered, which we will notify to you.

7.3 If you cancel a Booking less than 24 hours before the scheduled arrival time, or if we arrive on site and are unable to carry out the Services due to your act or omission (including lack of access, no one present, or presentation of prohibited Waste), we may charge a reasonable cancellation or call-out fee to cover our time and costs.

7.4 If you request a change to the date, time or scope of the Services, we will use reasonable efforts to accommodate your request but cannot guarantee availability. Any changes may result in an adjusted price.

7.5 We may cancel or reschedule a Booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, traffic disruption or legal restrictions. In such cases we will notify you as soon as practicable and either reschedule the Booking or cancel it without charge to you.

8. Performance of the Services

8.1 We will perform the Services with reasonable skill and care and in accordance with applicable UK waste management laws and regulations.

8.2 Times given for arrival or completion are estimates only and are not guaranteed, but we will use reasonable efforts to attend within any agreed time window.

8.3 Our personnel will load the Waste into our vehicle unless otherwise agreed. We do not normally dismantle fixtures or fittings, disconnect gas or electrical appliances, or carry out structural work. If we agree to assist with removal of items from within buildings or gardens, we do so as part of the rubbish clearance service only.

8.4 Once we have loaded the agreed Waste, you will be asked to confirm that the correct items have been taken. After we depart, we are not responsible for returning to collect additional items unless a new Booking is made.

9. Waste Handling and Regulations

9.1 We are committed to handling and disposing of Waste in a responsible and lawful manner, in compliance with relevant UK legislation and local requirements governing waste collection and disposal.

9.2 By using our Services, you confirm that you have the right to transfer the Waste to us and that it does not consist of stolen, prohibited or unlawfully held items.

9.3 Upon collection, title in the Waste shall pass to us, except where non-permitted items are discovered, in which case we may return such items or require you to retain them.

9.4 We will seek to reuse or recycle materials where reasonably possible, in line with applicable regulations and good environmental practice.

9.5 You agree to cooperate with us in providing any information reasonably requested for regulatory, record-keeping or duty of care purposes relating to waste transfer and disposal.

10. Liability and Limitations

10.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded under UK law.

10.2 Subject to clause 10.1, we shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity, or loss of data, arising out of or in connection with the provision of the Services.

10.3 Subject to clause 10.1, our total aggregate liability to you for any loss or damage arising out of or in connection with the Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall be limited to the total amount paid or payable by you for the specific Booking giving rise to the claim.

10.4 You are responsible for ensuring that any items not intended to be removed are clearly identified and, where appropriate, separated from the Waste. We are not liable for the accidental removal of items that were not properly distinguished from the Waste.

10.5 While we take reasonable care when working on your Premises, you agree that we are not liable for minor cosmetic damage to floors, walls, paths or other surfaces that may reasonably result from the normal performance of rubbish removal, provided we have acted with reasonable care and skill.

10.6 We are not liable for delays or failure to perform the Services due to events beyond our reasonable control, including but not limited to extreme weather, traffic disruption, road closures, accidents, strikes, civil disturbances or public authority actions.

11. Complaints and Disputes

11.1 If you are dissatisfied with any aspect of our Services, you should contact us as soon as possible, providing details of the issue and any supporting information.

11.2 We will investigate your complaint and aim to respond within a reasonable time frame. Where appropriate, we may offer to re-perform part of the Services or provide another form of remedy, subject to these Terms and Conditions.

11.3 Any claim relating to loss or damage must be notified to us in writing within 7 days of completion of the Services, failing which we may not be able to consider your claim.

12. Data Protection and Privacy

12.1 We will collect and use your personal information only to the extent necessary to manage your Booking, provide the Services, process payments, and handle any queries or complaints.

12.2 We will take reasonable steps to keep your personal details secure and will not sell or share your information with third parties except where required for the performance of the Services, for legal or regulatory purposes, or with your consent.

13. Amendments to These Terms

13.1 We may amend these Terms and Conditions from time to time to reflect changes in law, regulation, or our business practices.

13.2 The version of the Terms and Conditions that applies to your Booking will be the version in force at the time your Booking is confirmed.

14. Severability

14.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including non-contractual disputes or claims.

By booking or using the rubbish and waste collection services of Rubbish Collection Holland Park, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.